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© 2019 by Michelle Heron. British independent artist. 

STORE POLICY

Customer Care

Limited edition Giclée prints come signed and numbered by the artist and ship either rolled in a sturdy tube or flat in a hard backed envelope. Prints are made on demand until the edition limit is reached. The product is realised in

5 - 7 working days (UK) from the order placement plus the shipping time. Free shipping in the UK. 

Europe varies and is calculated at the checkout.

You will receive an email with your tracking number once your order has been shipped. ​​

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately

we can’t offer you a refund or exchange.

To be eligible for a return or exchange, your item must be in the same condition that you received it.

To complete your return or exchange, we require a receipt or proof of purchase. 

There are certain situations where only partial refunds may be granted:

  • Any item not in its original condition or damaged for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery.

Returns
Privacy & Safety

We sometimes send an email update using the newsletter service Mailchimp.com. Mailchimp collects information on your interaction with the newsletters like which links you clicked on, when you opened the newsletter.

If you buy anything directly from us we’ll keep a record of the sale for our books and authenticating your artwork in the future. Any payments are made securely by PayPal or BACS so we never hold any bank details. 
Nobody else gets even a sniff of any information we have.

Please note that by signing up to our newsletter you give permission to occasionally receive promotional emails from Michelle Heron Art. You can unsubscribe at any time.

Payment Methods

Credit / Debit Cards

PAYPAL

Bank transfer

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